B2B Privacy Policy

At LensShine, we take the privacy of our wholesale partners seriously. This Privacy Policy explains how we collect, use, and protect your commercial and personal data when you use our B2B e-commerce platform.

1. Information We Collect

We collect information necessary to fulfill your wholesale orders and maintain business compliance. This includes:

• Commercial Entity Data: Firm Name, GSTIN, Company Address, and incorporation details provided during checkout for B2B billing.
• Authorized Contact Information: Name, phone number, email address, and delivery address of the purchasing representative.
• Order History: Records of wholesale purchases, invoices generated, and shipping preferences.
• Usage Information: Website visits, viewed pages, device type, and approximate location collected through Google Analytics.
• Quotation Enquiries: Business and contact details, location, requested bottle size, quantity, branding requirement, and any message submitted through the private-label quotation form.

2. How We Use Your Information

We use your data strictly for legitimate business and fulfillment purposes:

• To process, verify, and dispatch your bulk orders.
• To generate legally compliant Tax Invoices for your GST Input Tax Credit (ITC).
• To communicate with you via WhatsApp, Email, or Phone regarding order status, transport/courier tracking, and B2B marketing offers.
• To improve our wholesale platform and logistics planning.
• To review and respond to private-label quotation enquiries. Enquiry details are delivered to our authorised sales inbox through our email service provider.

3. Data Sharing & Third Parties

We strictly do not sell your commercial or personal data. We share necessary information only with trusted third parties to facilitate fulfillment:

• Logistics Partners: Transport companies and couriers (e.g., Delhivery, Blue Dart) receive your address and phone number solely for delivery.
• Compliance Authorities: GST data and invoices may be submitted to the Government of India for tax compliance and E-way bill generation.

4. Security

We implement secure storage practices to protect your commercial data. Online payments are processed by our authorized payment gateway, and we do not store complete card, UPI PIN, or banking credentials on our servers.

5. Analytics & Marketing

We use Google Analytics to understand how wholesale buyers interact with our platform. Google may process device, browser, interaction, and approximate location information according to its own privacy terms. We may occasionally use your registered WhatsApp number or Email to share updates on new product launches or bulk pricing slabs.