LensShine operates strictly as a B2B wholesale manufacturer and supplier.Due to the bulk nature of wholesale transactions, OEM manufacturing, and logistics, our policies differ significantly from B2C retail platforms. By placing an order with us, you agree to the following B2B terms.

No Automatic Returns or Cancellations

We do not offer unconditional returns, cancellations, or refunds for products ordered. Once a wholesale order is placed and payment (advance or full) is verified, the order is considered final. We do not accept returns for "unsold stock", "change of mind", or "wrong item ordered by mistake".

Manufacturing Defects & Transit Damage

If you receive defective products, short shipments, or items damaged in transit, you must report this to our support team within 48 hours of delivery.

Mandatory Unboxing Video Requirement

A continuous, uncut, and clear unboxing video showing all sides of the sealed package before opening, and clearly showing the damage or missing items, is strictly mandatory for any claims to be processed. Claims without an unboxing video will be summarily rejected.

Resolution Process

All claims are subject to manual verification by our QA team. If a claim is approved:

We may issue a replacement in your next wholesale order.
We may offer store credit adjusted against future purchases.
Cash refunds to the original payment method are rarely issued and are subject strictly to management discretion.

COD Advance Forfeiture

For Cash on Delivery (COD) orders, the advance payment collected is a non-refundable logistics and commitment fee. If the wholesale shipment is rejected by the buyer at the time of delivery (RTO), the advance payment will be 100% forfeited to cover two-way freight and operational losses.

Jurisdiction

All sales are billed from Delhi. Any disputes arising from returns, refunds, or product claims shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

Contacting Support

To initiate a valid claim with your unboxing video, please reach out via our Contact Us page or WhatsApp support line with your Order Number.

B2B Return and Refund Policy